Sparx offers a generous and consistent refund and course credit policy. We know that things can change and we want to be fair to you while protecting our small business:
If we are notified 10 days or more before the first class: We will happily either fully refund your fees minus a 10% processing fee OR fully credit your payment towards a future program within the next 12 months!
If you notify us within 9 to 4 days before the first class: At this point we have little chance of booking another student after reserving this space for you! We are happy to split your payment with you and refund you 50% of your fees. We are also happy, if you choose, to keep 75% of your payment and credit it towards a future program within the next 12 months!
Notification within 72 hours before a course begins: This is very hard on our small business. But we still want to help! We will refund you 33% of your fees. We are also happy, if you choose, to keep your payment and credit 50% of it towards a future program within the next 12 months!
Transfer Camp Week: We offer a 24 hour grace period with no transfer fee from the time your original booking was received (subject to spots being available). If over 24 hours and you would like to change the camp week you signed up for towards another week (i.e you had a schedule change or double booking) please send an E- transfer payment messaged "Transfer Of Program To __your chosen date___" to firstname.lastname@example.org of $10/child. Once again this is subject to a spot being available, if not our standard refund policy applies.
*Please note that if you cancel within 72 hours before a Summer, Winter or March Break Camp begins due to a positive COVID result from someone in your family, we will give you a full credit towards another camp/program of your choice that has available space within a 12 month period. If you do not choose the credit option, we offer a 50% refund. *
*If Sparx Studio, our location facility, Ontario Government or City of Toronto decides to not allow in-person classes due to COVID-19, Sparx will offer a discounted virtual course in its place, refund minus a 20% admin & processing fee OR full credit to be used within 12 months.*
*Promo Codes, Discounts & Special Sales: Customers can use these at the time of their current registration as long as it is still within the valid usage dates and for the correctly advertised product. Sparx Studio is not responsible nor will refund customers forgetting or missing out on a discount, promo or sale. *